Frequently Asked Questions
Everything you need to know about upgrading your home with Official Shop.
What is the estimated delivery time for furniture orders?
Standard shipping usually takes 5-7 business days. For larger furniture items requiring freight delivery, please allow 10-14 business days for your order to arrive.
Do you offer international shipping?
Currently, Official Shop ships exclusively within the continental United States to ensure the safety and integrity of our home goods during transit.
What is your return policy for home decor?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled condition to qualify for a full refund.
Are your wood products sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Most of our wooden furniture is crafted from FSC-certified timber and sustainably harvested materials.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.